Politique de remboursement

RETURN POLICY
We accept returns of unopened products returned within 14 days of receipt of purchase with a return authorization (RA). Returns that meet these conditions are eligible for a full refund in the original method paid or store credit (less shipping costs for online orders). Refunds will NOT be issued for products that have been opened or used unless they are damaged or faulty.

If you receive a product that is damaged or faulty, you must email lovenotes@chillhouse.com upon receipt of such goods.
ITEMS THAT ARE FINAL SALE: all edible products, nail polish, facial tools, merchandise and intimate items.

HOW TO REQUEST A RA (RETURN AUTHORIZATION) NUMBER
Items returned without a RA (Return Authorization) number will not be accepted.
You have 14 days from the receipt of your order to request a RA number and ship your return package.
1. Please locate your order number on either your order confirmation email or the packing slip included in your shipment.
2. Please email lovenotes@chillhouse.com (M-F, 9am – 5pm EST) with your order number and reason for return. A RA number will be issued via email within 24 hours and will include an attached pre-paid return shipping label.

RETURN SHIPPING
After receiving your RA number, items must be returned within 7 days of the date the RA is issued.
1. Print a copy of your RA confirmation email and include it in your package.
2. Pack and securely seal the merchandise and send it back. Please keep a record of your tracking number. NOTE: we are not responsible for lost, stolen or missing packages.
3. You will receive an email confirmation once the return/exchange has been accepted and processed.

REFUNDS
Refunds are processed within 7 days after we receive your returned merchandise. You will receive email confirmation when your refund has been processed.