GENERAL INFO

Squeaky Clean

We will be following new disinfecting guidelines, which include cleaning and sanitizing throughout the facilities and between each appointment. Everything that is touched will be wiped down and disinfected, this includes all devices, tools, products, and all surfaces.

Team Chill

Team Chill will be wearing face masks and in some cases, face shields as well for added protection during service and while in our stores. Team Chill will continue to wash hands before and after each service, as per usual!

Our Team will also have their temperatures checked before their shift with our non-contact digital forehead thermometer.

Please know that Team Chill service providers are required to wear protective gear, but some may be wearing more than others. Some examples of what you will see us sporting upon reopening include gloves, face shields, face masks, anti fog goggles and in some cases perhaps even a surgical gown. What a world huh?

New Hours (Post COVID-19 Reopening)

We have temporarily changed our hours of operation. 

Sunday + Monday CLOSED

Tuesday - Friday 12pm-8pm

Saturday 10am-6pm

We will be limiting our in store occupancy and will have social distance cues throughout our store. We have screen guards throughout our space including our nail area, cafe and reception desk. Upon entering, you will see a touchless hand sanitizing station. We have also moved forward with touchless soap dispensers throughout our space as well. 

BOOKING

Plan your chill.

For weekend and peak times, we tend to book up rather quickly. We encourage booking at least two weeks in advance if you have restrictions on time. Feel free to inquire about last minute appointments should you have a more flexible schedule. 

If you prefer a male or female therapist for your session, please let us know when you book your appointment. (This also applies if you request a certain service provider for your appointment). To many, this doesn't really matter, but it's entirely up to the individual!

We've gone digital

You will be emailed a digital intake form and waiver to be completed prior to your arrival. This is so that your service provider can better prepare for your appointment, and to ensure Social Distancing is taking place in our lobby and front desk area.

Cancellation & Rescheduling Policy

We will be operating on a 12-hour cancellation & rescheduling policy and are enforcing this now more than ever to ensure everyone has a chance to get in for an appointment. If you are within this booking time frame, then you are already confirmed for your appointment and the policy will be in effect. Without this notification, you will be billed 100% for each service. If you cancel your appointment within the 12 hour time frame, you will be billed 50% of each service. If you reschedule your appointment within the 12 hour time frame, you will be billed 20% of each service. A credit card is required at the time of booking. This policy also applies to gift card holders. 

CHECK IN

Client Screening

We will be screening our clients for COVID19 prior to arrivals. If you are sick, or have been exposed to someone within the last 14 days who has tested positive for COVID19,  please let us know in advance so that we can reschedule your appointment.  Please reschedule/cancel your appointment prior to our 12-hour cancelation policy to avoid any fees/charges. Please be prepared to have your temperature taken upon arrival for your appointment. If your temperature is 100 or over, you will be asked to cancel your appointment and reschedule and will be billed 20% of the service fee.

You must arrive wearing a mask.

Depending on your service, you may be asked to keep your mask on at all times. If you do not have a mask,, you will be able to purchase an individually wrapped disposable mask. If the mask you have interferes with treatment, we will provide a mask for you at no cost.

Try to arrive on time for your appointment.

This is to make sure that we continue to enforce social distancing within our space. All intake forms and waivers must be filled out prior to your appointment. Please arrive for your appointment alone in an effort to control our store capacity limitations.

Keep your distance!

Social Distancing will be in full effect in our lobby, reception desk and cafe area.

Late Arrival

All spa appointments have been designed to allow the appropriate time for the full enjoyment of the service. Your late arrival may limit our ability to offer the fullest experience possible. Please understand that late arrivals will not receive an extension of scheduled services. An un-rushed service will be rendered only for the remainder of the scheduled session. You will be responsible for payment of the full original service booked.

It's your chill time

Please let your service provider know if you'd like to just chill, or if you'd like them to explain things and educate you as they go through your service. Snoozing through certain treatments is totally normal, so don't ever feel bad about how you'd like to spend your time with us. We are here to help you get the most out of your session. 

CHECK OUT

Payment

We are a cashless establishment. All major credit cards are of course accepted and can also be used for gratuity. We do not accept personal checks. We do not accept gift cards that are not issued by Chillhouse.

Gratuity

Rates do not include gratuity. 20% or more is both appropriate and appreciated. You are welcome to tip with credit card or Venmo. If you wish to Venmo your service provider, please ask the Chill Host for more information, or if you feel comfortable, discuss with your service provider.

Reboot & Go

Following a treatment, it's always good to drink water or tea to help flush out any toxins. We would love to have you chill out in our space, but in an effort to keep everyone safe and distanced, please feel free to check out the goods at our Cafe and grab something to go!

TERMS & CONDITIONS

Return Policy

Unused products in original packaging may be returned within 14 days for a full refund at any location and on chillhouse.com. However, you may not return items purchased online to in-store locations and vice versa. If you have any questions, please email lovenotes@chillhouse.com.

Refund Policy

We have a no refund policy on services completed at our salons. We offer complimentary fixes within 7 days of the service completion pending management approval.

Gift Certificates

Gift certificates may be redeemed for spa services and spa products, though please keep in mind we have two gift cards; one is strictly for the online shop, and the other can be used towards services at any of our locations. Please be mindful of the two different types of gift certificates before purchasing. Gift certificates are to be treated as cash, as we are unable to replace lost or stolen certificates. All Gift Certificate sales are final and cannot be refunded.

Health Conditions

Please advise our staff of any health conditions, allergies, recent surgeries, or injuries that could affect your service when making your reservation. We reserve the right to refuse service if you are sick or have any open wounds on the skin.

You cannot receive any facial treatment if you have a cold sore. At least, not until the scab has fully shed and the skin behind it has fully healed. Whether it's an active or healing cold sore, the movements of facial massage can really exacerbate the lesion, or even cause it to spread to the eye area. Both are a pretty serious risk, which is why Face Therapists practice under these very specific guidelines.

Pregnancy

We have a specially designed massage service for expectant mothers.  Please note that prenatal massage can only be performed after the first trimester is complete. Facials during pregnancy are safe, however, we ask that you inform our Chill Hosts at the time of booking if you are pregnant regarding the service you book. We always encourage checking in with your physician first!

Massage Services

Please specify therapist gender preference at the time of booking (or any specific therapist for that matter!) If no preference is selected, we cannot guarantee that we will be able to make changes at the time of the appointment.  Please speak with the massage therapist directly about style and depth of pressure. Please be sure to let them know of any aches, pains, areas that need attention and areas to avoid. Please be vocal regarding pressure, and if anything makes you feel uncomfortable. They won't know unless you tell them. 

Please understand that for the foreseeable future, all clients must wear a face mask during their massage.

Facial Services

Please specify therapist gender preference at the time of booking (or any specific therapist for that matter!) If no preference is selected, we cannot guarantee that we will be able to make changes at the time of the appointment.  Please let your face therapist know about your skincare concerns, history and goals. This way, by having an honest consultation, you will receive the best results and ensure that you have a safe & effective treatment. If you are uncomfortable during your treatment, please let your face therapist know.

Please understand that for the foreseeable future, Chillhouse will not be offering facial services until Phase 4 of reopening.

Nail Services

Please know that we do not provide hard gel nail services or acrylic nail services. Therefore, we do not provide hard gel removal of any kind. The biggest difference between Hard and Soft Gel nails is porosity and removal. Soft Gel otherwise known as "Soak Off Gels," goes on like Nail Polish and is removed with acetone applied to cotton and soaked off, resulting in minimal if any damage to natural nails. We do not have nail drills or any other nail tools to assist with removing hard gel. Therefore, we reserve the right to turn away any clients with hard gel.

Please be vocal if you do not like a certain color or design, or generally how something looks! It’s always better to let your nail technician know in advance, rather than end up with something that isn’t to your liking. We’re here for you and want you to love your nails!

Please understand that for the foreseeable future, all clients must wear a face mask during their service.

Receiving treatments under 18 years of age

You must be 18 years of age to receive treatments on your own. If you are under 18 years old, you will need signed consent from a parent or legal guardian and they will need to be present in the treatment room during your appointment.

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TERMS & CONDITIONS OVERVIEW, CHILLHOUSE LLC.


This website is operated by Chillhouse LLC. Throughout the site, the terms “we”, “us” and “our” refer to Chillhouse LLC. Chillhouse LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.


Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


SECTION 1 - ONLINE STORE TERMS


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).


You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.


SECTION 2 - GENERAL CONDITIONS


We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES


Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


SECTION 5 - PRODUCTS OR SERVICES (if applicable)


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.


We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.


We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.


We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.


You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.


You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.


Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).


We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


SECTION 8 - THIRD-PARTY LINKS


Certain content, products and services available via our Service may include materials from third-parties.


Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.


We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.


You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


SECTION 10 - PERSONAL INFORMATION


Your submission of personal information through the store is governed by our Privacy

Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).


We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


SECTION 12 - PROHIBITED USES


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.


We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.


You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.


You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.


In no case shall Chillhouse LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


SECTION 14 - INDEMNIFICATION


You agree to indemnify, defend and hold harmless Chillhouse LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


SECTION 15 - SEVERABILITY


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


SECTION 16 - TERMINATION


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.


These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.


If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


SECTION 17 - ENTIRE AGREEMENT


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).


Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


SECTION 18 - GOVERNING LAW


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 102 Eldridge Street ste 2B, New York, NY, 10012, United States.


SECTION 19 - CHANGES TO TERMS OF SERVICE


You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.