SHIPPING POLICY 

We currently offer UPS Ground, 2-Day Air and Overnight shipping options to addresses in the fifty United States, excluding P.O. boxes. We do not ship internationally. 

Ground shipping on orders over $75 is FREE.  We do not offer weekend delivery.

Orders are processed Monday through Friday.  No orders are processed on Holidays.  The cutoff for same-day processing for overnight shipping is 12pm EST.   

You will receive an email with your tracking information once your order ships.   

Please note that certain items considered hazardous materials by the U.S. Department of Transportation (e.g., pressurized spray cans, fragrance, nail polish) can only be shipped via Ground shipping due to air transport regulations. Restricted items may not be shipped to Alaska or Hawaii.   

RETURN POLICY 

We accept returns of unopened and unused products returned within 14 days of receipt of purchase with a return authorization (RA). Returns that meet these conditions are eligible for a full refund in the original method paid or store credit (less shipping costs for online orders).

Refunds will NOT be issued for products that have been opened unless they are deemed damaged or faulty.  If you receive a product that is damaged or faulty, you must email lovenotes@chillhouse.com upon receipt of such goods.   

    THE FOLLOWING ITEMS ARE FINAL SALE: All edible products, nail polish, nail files, facial tools, intimate items and socks.  

    HOW TO REQUEST A RA (RETURN AUTHORIZATION) NUMBER: 

    Items returned without a RA (Return Authorization) number will not be accepted.

    You have 14 days from the receipt of your order to request a RA number and ship your return package.

    1. Please locate your order number on either your order confirmation email or the packing slip included in your shipment.

    2. Please email lovenotes@chillhouse.com (M-F, 9am – 5pm EST) with your order number, items for return and reason for return. A RA number will be issued via email within 24 hours.

      RETURN SHIPPING 

      After receiving your RA number, items must be returned within 7 days of the date the RA is issued.  

      1. Print a copy of your RA confirmation email and include it in your package.

      2. Pack and securely seal the merchandise and send it back. Please ship your return using a trackable service and keep a record of your tracking number.  NOTE: we are not responsible for lost, stolen or missing packages.

      3. You will receive an email confirmation once the return/exchange has been accepted and processed.

        REFUNDS 

        Refunds are processed within 7 days after we receive your returned merchandise. You will receive email confirmation when your refund has been processed.