About Your Appointment

Cancellation & Rescheduling Policy

Chillhouse operates on a 12-hour cancellation & rescheduling policy and are enforcing this now more than ever to ensure everyone has a chance to get in for an appointment. If you are within this booking time frame, then you are already confirmed for your appointment and the policy will be in effect. Without this notification, you will be billed 100% for each service. If you cancel your appointment within the 12 hour time frame, you will be billed 50% of the service total. If you reschedule your appointment within the 12 hour time frame, you will be billed 20% of the service total. A credit card is required at the time of booking. This policy also applies to gift card holders. 

We've gone digital

You will be emailed a digital intake form and a mandatory COVID-19 waiver to be completed prior to your arrival. This is so that your service provider can better prepare for your appointment, and to ensure Social Distancing is taking place in our lobby and front desk area.

Late Arrival

All spa appointments have been designed to allow the appropriate time for the full enjoyment of the service. Your late arrival may limit our ability to offer the fullest experience possible. Please understand that late arrivals will not receive an extension of scheduled services. An un-rushed service will be rendered only for the remainder of the scheduled session. You will be responsible for payment of the full original service booked.


Chillhouse is a cashless establishment. All major credit cards are accepted and can also be used for gratuity. We do not accept personal checks. We do not accept gift cards that are not issued by Chillhouse.


Rates do not include gratuity. 20% or more is both appropriate and appreciated. You are welcome to tip with a credit card or Venmo. If you wish to Venmo your service provider, please ask the Chill Host for more information, or if you feel comfortable, discuss with your service provider.