THIS IS MY FIRST FACIAL, WHAT DO I NEED TO KNOW?
Yay! You really don't need to do too much to prepare. During the few days beforehand, don't do any heavy exfoliation, peels, waxing, or other procedures. However, please know that any false lashes or microbladed eyebrows may be affected by a facial. For those with facial hair, try not to shave the day of your facial. The only other thing to do is just be honest with your Chill Face Therapist about what treatments you've done, the products you use at home, and what your face goals are! Honesty is always the best policy!
HOW OFTEN DO I NEED TO GET A FACIAL?
One facial can get great results, but where you can really see (and feel) a huge difference is with regular treatments. We recommend getting facials once a month as on average, skin cells turn over about every 28 days.
WHAT AGE IS ELIGIBLE TO RECEIVE FACIALS?
We don't perform facials on anyone 16 years old or under, and recommend seeing a dermatologist for any serious skin issues. Anyone between the ages of 16 and 17 will need a parent or guardian with them to fill out and sign an intake form. The parent or guardian will also need to be present for the session.
CAN I GET A FACIAL IF I’M PREGNANT?
Facials during pregnancy are safe, but please make sure you leave a note when booking your appointment so that our Chill Host and Chill Face Therapist teams can set up properly. All of our Chill Face Therapists are trained on what to avoid during pregnancy, so they'll need to adjust certain ingredients and modalities to prevent contradictions. As a bonus precaution, we do encourage checking with your doctor first to ask if there are any specific ingredients they'd like you to avoid.
WHAT IS THE INTAKE FORM AND DO I HAVE TO FILL IT OUT ON SITE?
You will be emailed a digital intake form to be completed prior to your arrival. If you can’t fill it out prior, then please arrive 5 minutes or so before your appointment start time to fill out the form in store. This is so that your Chill Face Therapist can better prepare for your appointment, and to ensure Social Distancing is taking place in our lobby and front desk area.
WHEN CAN I GET A FACIAL AFTER HAVING BOTOX OR OTHER SKIN PROCEDURES DONE?
We highly recommend rescheduling your facial if you have had Botox, fillers, chemical peels, or a skin procedure such as microneedling, microblading, dermaplaning, laser resurfacing, or laser hair removal within 2 weeks prior to your appointment.
CAN I GET A FACIAL IF I HAVE A COLD SORE?
Not until it the scab has fully shed and the skin behind it has healed. Whether it's an active or healing coldstore, the movements of facial massage can actually exacerbate the lesion, or cause it to spread to the eye area. Both are a pretty serious risk, which is why Chill Face Therapists practice under these specific guidelines. If you have a sore currently, you'll want to continue your regimen at home and bump up the hydration, so your skin is ready to go for your next treatment.
WHAT DO/DON'T YOU TREAT?
We treat sensitization, inflammation, acne conditions like blackheads, papules, pustules, breakouts, pigmentation issues, signs of aging, dehydration, and seasonal skin changes and challenges. We do not extract milia (which requires a lancet) or anything that requires a dermatologist's medical opinion.
WHAT TYPES OF THINGS ARE IMPORTANT TO TELL MY CHILL FACE THERAPIST ABOUT?
It's super important to be honest and to tell your Face Therapist about your allergies, medications (both oral and topical), and health conditions—even if they don't seem like they'd have to do with your skin. We also ask that you let them know if you have recently had any procedures (i.e. fillers, botox), surgeries, or if you are or expect you might be pregnant.
I REALLY DON’T LIKE TALKING DURING MY FACIAL, IS THAT OK?
We totally hear you! Please let your Chill Face Therapist know if you'd like to just chill, or if you'd like them to explain things and educate you as they go through your service. Snoozing through certain treatments is totally normal, so don't ever feel bad about how you'd like to spend your time with us. We are here to help you get the most out of your session.
WHAT GRATUITY IS APPROPRIATE FOR A FACIAL?
Just like other service industry experiences, 20-25% is considered an appropriate gratuity amount. But of course, if you'd like to leave some extra love for a stellar experience, you're very welcome to do so! We aim to have a streamlined checkout process, so you can leave your tip either in cash, Venmo, or on your card.
CAN I LEAVE GRATUITY ON A CREDIT CARD?
Yes! You may also leave gratuity in the form of cash or Venmo.
CAN I EXERCISE, GET LASH EXTENSIONS, AND GET BACK TO MY ROUTINE AFTER A FACIAL?
Our facials are very safe, so you'll be able to go right back to your daily life and all of its glorious activities.
CAN I WEAR MAKEUP RIGHT AFTER A FACIAL?
Of course! However, we do recommend being extra thorough with sanitation to avoid undoing any of the benefits from your recent facial. Clean makeup brushes are always a plus!