COVID-19 FLAGSHIP GUEST GUIDELINES
We at Chillhouse will follow all new extremely strict protocols to ensure the safety of our team, you, our incredible clients and our community.
We know getting your salon and spa services are indeed a luxury, and some of these new changes may reduce that, but if we work together, things will get back to normal sooner rather than later and you will be able to once again receive the full Chillhouse experience you’ve grown to know and love.
When booking an appointment at Chillhouse, you are agreeing to all of our salon and spa policies and full payment for services received or not received. In an effort to make sure our staff receives a full day's wage, we have a strict 12-hour cancellation policy. No shows and short notice cancellations will occur a full charge to guarantee nail artists, massage therapists and estheticians all get paid for their time. Members will be allowed to use their Chill Bills and benefits. We thank you in advance for understanding and greatly appreciate your support in advancing our mission to provide a living wage for our staff.
Outlined below are the guidelines that our guests must follow until further notice.
Kindly note that the following is subject to change at any time, and we will update our social media channels with the latest information as it continues to evolve.
We strongly advise immunocompromised, at risk, and vulnerable humans including pregnant and nursing mothers to consider your risks before scheduling your appointment and highly suggest you do not schedule a non-essential personal service to reduce your exposure to Covid-19 and any other major health related illnesses and injuries during this delicate time.
If you can not wear a mask for longer than 15 minutes due to any health related reasons we urge you to not schedule an appointment at this time. Your mask must be kept on during your entire service, if it is taken off during your service, the service provider will stop the service immediately and ask you to leave the premises with no refund. (Facial services will have specific protocols throughout service to ensure safety of guest and skin therapist).
While we are taking extra precautions to maintain a clean and safe environment, by booking an appointment you acknowledge that you’ve read our guidelines and are comfortable with the risks associated booking a non-essential personal service during this time of transition and you will not hold Chillhouse and any employees liable for any injury, illness or health conditions that arises from application of non-essential personal services.
COVID-19 SANITATION AND HAZARD FEE: Due to the purchases of extra necessary supplies and front desk support staff to continue to keep our guests and employees safe there will be a $5 (for nail services) /$8 (for massage services) COVID-19 Sanitation and Hazard Fee applied to your service total.
Please fill out your intake form and/or waiver prior to your arrival. The intake form and/or waiver will be emailed to you prior to your appointment. You will not be permitted to begin your service unless the form is filled out prior to your arrival.
Please bring your face masks, or we have the right to refuse service with NO REFUND. It is mandatory for all guests to wear a face mask inside at all times. *Masks will be available for purchase.
If you arrive at your appointment showing any visible respiratory symptoms of illness even while wearing a face mask. For example, cough, fever, shortness of breath we have the right to refuse service with NO REFUND.
All Guests and Employees will have mandatory symptom screenings upon entering Chillhouse as additional health and safety precautions. All will be asked to take their temperature upon arrival with touch less forehead thermometers.
It is also mandatory for all our service providers, baristas and Chill Hosts to wear a face mask and gloves at all times while inside and performing services.
Our facility is properly cleaned, sanitized, disinfected before the start, in-between every single client, and at the closing of each day using only hospital grade disinfectants and we are strictly following the local state health departments procedures.
We will continue to be by appointment only and will not accept any walk- ins.
When you arrive please use the restroom right away to minimize continued exposure to high touch areas.
Upon arrival all guests must use hand sanitizer provided by Chillhouse in our entrance before approaching our front desk and once entering guests must properly wash hands for 20 seconds before the start of their service.
No personal electronic devices and laptops are allowed during your service.
We will not have any more than 7 people in the nail salon at one time until further notice.
All workstations will be at least 6 feet apart.
For extra safety precautions for our nail artists, baristas and Chill Hosts, we will have Acrylic Safety Protection Guard partitions for Social Distancing Safety.
The cafe seating area will be observing social distancing. You may be asked to wait outside until our front desk staff or nail artist comes and gets you, call or text you when we are ready for you, have your phone ready in an effort to enforce Social Distancing.
Each station and each service room will be thoroughly sanitized after each client. We have allotted 20 minutes cleaning time in between clients to ensure everything is above and beyond sanitation and disinfection requirements for service implements and all high touch surfaces.
We no longer will be serving complimentary water to reduce health risks to our staff until further notice. Please come very hydrated before your appointment.
Please do not bring any outside food or drinks. We will be operating our cafe, however cafe items, cannot be consumed during your service.
All our nail artists, Chill Hosts, and service providers are all BARBICIDE certified. Certificates available upon request via email.
Only the person with the appointment is allowed in the salon, no kiddos, babies, friends, pets or extra people are allowed in at this time in an effort to keep enforcing Social Distancing.
We will no longer have testers of products at this time due to contamination concerns.
After your service, guests are to check out and leave immediately so we can properly clean, disinfect and sanitize for our next guests. The waiting area/lounge is closed at this time. We ask all guests to call or schedule online for their next appointment.
We ask our guests to not touch our nail polishes, nail swatches and retail products. Please ask your nail artists or our Chill Hosts for assistance.
We’re committed to creating a safe and clean salon environment. Please do not bring in your own nail polish or manicure implements.
We are no longer booking any large parties of 4 or more people. (Parties that are booked will be 6 feet apart and not seated together)
We will continue to require a credit card to schedule appointments online and over the phone and this same credit card must be used at check out for contactless payment.
As a further precaution, we will no longer accept cash as a payment method, nor for gratuity. This is in order to protect not only our staff and the families they go home to--but you and yours as well. According to the World Health Organization, cash could be contributing to the spread of coronavirus, and contactless payments are strongly advised as an alternative. We will be accepting both credit/debit card, and Venmo for gratuity, though Venmo is the preferred method.
FAILURE TO FOLLOW OUR HEALTH AND SAFETY PROTOCOLS, WE HAVE THE RIGHT TO REFUSE SERVICE WITH NO REFUND.