Before

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THIS IS MY FIRST MASSAGE, WHAT DO I NEED TO KNOW?

Yay! You really don't need to do too much to prepare. However, you cannot consume alcohol before your massage service. This could affect your session, and we have the right to turn anyone away who has violated this. (and you will be charged 100%) Also, if you are making a spa day of it, we highly recommend booking a massage before a facial! That way, the results of the facial can remain intact! The only other thing to do is just be honest with your massage therapist about any recent surgeries, physical therapy, or health issues you may have. Please speak with your massage therapist directly about style and depth of pressure. Please be sure to let them know of any aches, pains, areas that need attention and areas to avoid. We recommend being vocal regarding pressure, and if anything makes you feel uncomfortable. They won't know unless you tell them!

CAN I EAT OR DRINK BEFORE A MASSAGE?

We recommend that if you do eat before a massage, keep it light! Also, consuming alcohol before a massage is a no go. We would not be able to work on you if you’ve had an alcoholic beverage beforehand. The overload of toxins in the bloodstream puts an additional strain on the liver beyond just drinking the dehydrating alcohol. Because massage supports increased blood flow, drinking alcohol before a massage is definitely not recommended, and Chillhouse does not allow it.

HOW OFTEN DO I NEED TO GET A MASSAGE?

As often as you’d like! Some people like to do their wellness maintenance once a month, or every two weeks!

WHAT AGE IS ELIGIBLE TO RECEIVE MASSAGES?

We don't perform massages on anyone 16 years old or under. Anyone between the ages of 16 and 17 will need a parent or guardian with them to fill out and sign an intake form. The parent or guardian will also need to be present in the service room for the entire session.

CAN I GET A MASSAGE IF I’M PREGNANT?

We have a specially designed massage service for expectant mothers called Mama Needs to Chill.  Please note that prenatal massage can only be performed after the first trimester is complete. Massages during pregnancy are safe, however, we ask that you inform our Chill Hosts at the time of booking if you are pregnant regarding the service you book. We always encourage checking in with your physician first. 

WHAT IS THE INTAKE FORM AND DO I HAVE TO FILL IT OUT ON SITE?

You will be emailed a digital intake form to be completed prior to your arrival. If you can’t fill it out prior, then please arrive 5 minutes or so before your appointment start time to fill out the form in store. This is so that your Service Provider can better prepare for your appointment, and to ensure Social Distancing is taking place in our lobby and front desk area.

CAN I REQUEST A SPECIFIC MASSAGE THERAPIST?

Of course! We encourage our clients to specify therapist gender preference at the time of booking (or any specific therapist for that matter!) If no preference is selected, we cannot guarantee that we will be able to make changes at the time of the appointment.

During

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WHAT TYPES OF THINGS ARE IMPORTANT TO TELL MY MASSAGE THERAPIST ABOUT?

It's super important to be honest and to tell your service provider about your allergies, medications (both oral and topical), recent surgeries, and health conditions—even if they don't seem like they'd have to do with your massage session. 

I REALLY DON’T LIKE TALKING DURING MY MASSAGE, IS THAT OK?

We totally hear you! Please let your Service Provider know if you'd like to just chill, or if you'd like them to explain things and educate you as they go through your service. Snoozing through certain treatments is totally normal, so don't ever feel bad about how you'd like to spend your time with us. We are here to help you get the most out of your session. However, we highly recommend being vocal about the pressure, and if anything makes you feel uncomfortable. They won't know unless you tell them! The only time your service provider will need you to be vocal and communicate throughout the session is when booking The Stretch massage. With this particular session, there may be a need for a lot of communication between you and your service provider, to make sure that you aren’t being harmed and\or you understand the different positioning involved with The Stretch session.

After

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WHAT GRATUITY IS APPROPRIATE FOR A MASSAGE?

Just like other service industry experiences, 20-25% is considered an appropriate gratuity amount. But of course, if you'd like to leave some extra love for a stellar experience, you're very welcome to do so! We aim to have a streamlined checkout process, so you can leave your tip either in cash, Venmo, or on your card.

CAN I LEAVE GRATUITY ON A CREDIT CARD?

Yes! You may also leave gratuity in the form of cash or Venmo. 

IS IT NORMAL TO EXPERIENCE ANY SORENESS OR BRUISING AFTER A MASSAGE?

Yes. Although, It shouldn't be extreme. Several things can factor in. Some people bruise easily, while others have to make sure they communicate that the pressure is too deep. Hydration, exercise, overall health, and any underlying conditions also have a lot to do with it. Make sure to hydrate as much as possible before and after a massage to also help with this. Please note that if your service provider notices a bruise or odd mark, they might ask if you were aware of it.

CAN I EXERCISE AND GET BACK TO MY ROUTINE AFTER A MASSAGE?

Absolutely. However, keep in mind that your body will need extra hydration, in comparison to a normal work out, because massage pushes your body to release excess fluid out of your body, putting you at risk of "massage flu". Also, consider what kind of work out you have planned. You don't want to reverse the effects of your massage so soon. So if the goal was to relieve tension in the upper body, do a lower body workout instead.